Support

Shipping & Returns

Everything you need to know about delivery and our satisfaction guarantee.

Shipping Information

Shipping Methods & Times

Standard Shipping

5-7 business days

FREE

Express Shipping

2-3 business days

$15.00

Overnight Shipping

1 business day

$30.00

Shipping Locations

We currently ship to all 50 US states and Canada. International shipping is coming soon!

Note: Delivery times may vary for Alaska, Hawaii, and remote locations.

Order Processing

Orders are processed within 1-2 business days. You'll receive a tracking number via email once your order ships. Subscription boxes ship automatically based on your trimester schedule.

Subscription Box Delivery

Your trimester boxes are carefully timed to arrive when you need them most. Here's how it works:

  • 1

    First Trimester Box

    Ships within 3-5 days of subscription start

  • 2

    Subsequent Boxes

    Automatically ship at the start of each trimester based on your due date

  • 3

    Flexible Scheduling

    Skip, pause, or adjust delivery dates anytime from your account

Returns & Exchanges

30-Day Satisfaction Guarantee

We want you to love every product in your box. If you're not completely satisfied with any item, you can return it within 30 days of delivery for a full refund or exchange.

How to Return an Item

  1. Contact our customer service team at returns@themummybox.com
  2. Provide your order number and reason for return
  3. Receive your prepaid return shipping label via email
  4. Pack the item securely and attach the label
  5. Drop off at any USPS location
  6. Receive your refund within 5-7 business days after we receive the item

Return Conditions

  • •Items must be unused and in original packaging
  • •Opened skincare products can be returned if you have a reaction
  • •Return shipping is free for all returns
  • •Exchanges are processed immediately upon receipt
Damaged or Missing Items

We take great care in packaging your items, but sometimes things happen during shipping. If you receive a damaged or missing item:

  • •Contact us within 48 hours of delivery
  • •Provide photos of damaged items or packaging
  • •We'll send a replacement immediately at no cost
  • •No need to return damaged items

Still Have Questions?

Our customer service team is here to help with any shipping or return inquiries

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